Westlands, Nairobi, Kenya +254117119529 info@ravicate.com

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Mon-Fri: 8AM-6PM EAT

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When We're Available

Regular Hours

Monday - Friday

8:00 AM - 6:00 PM EAT

Saturday

9:00 AM - 2:00 PM EAT

Sunday

Closed

24/7 Support

For enterprise clients with active support contracts

Emergency Hotline

+254117119529

Average response time: 15 minutes

Quick Response

Email

Response within 2 hours

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Instant during business hours

Phone

Immediate assistance

We're Currently Online

Our team is ready to assist you. Average response time: 5 minutes

Our Offices

Serving Clients Across Africa

Nairobi (HQ)

Headquarters

Westlands Innovation Hub

Waiyaki Way, Westlands, Nairobi, Kenya

+254117119529

nairobi@ravicate.com

Lagos

Partner Office

Victoria Island Tech Hub

Plot 23, Adeola Odeku Street, Victoria Island, Lagos, Nigeria

lagos@ravicate.com

Kigali

Innovation Center

Kigali Heights Complex

KN 4 Avenue, Nyarugenge, Kigali, Rwanda

kigali@ravicate.com

Kampala

Partner Office

Nakawa Business Park

Plot 54, Nakawa, Kampala, Uganda

kampala@ravicate.com

Contact FAQ

Common Questions

Quick answers to help you connect with us efficiently

2 Hours

Avg Response Time

24/7

Support Available

4

Office Locations

5+

Languages Supported

For urgent technical emergencies, we recommend:

  • Phone: Call our hotline at +254117119529 (Available Mon-Fri 8AM-6PM EAT)
  • Live Chat: Instant response during business hours with 3+ agents online
  • WhatsApp: Direct message for quick mobile support
Enterprise Clients: Active support contract holders have access to our 24/7 emergency support with 15-minute response SLA and dedicated hotline.

Our response times by channel:

Channel Response Time Availability
Phone Immediate Mon-Fri 8AM-6PM EAT
Live Chat Instant Mon-Fri 8AM-6PM EAT
Email 2 Hours 24/7 (checked regularly)
WhatsApp 30 Minutes Mon-Fri 8AM-6PM EAT
Contact Form 4 Hours 24/7 (processed daily)

Response times are averages during business hours. Weekend inquiries are processed on Monday morning.

Yes! We offer FREE consultations to discuss your project requirements. Choose your preferred format:

Virtual Meeting

• Zoom, Google Meet, or Teams
• Screen sharing available
• 30-60 minute sessions

Most Popular
In-Person Visit

• At any of our 4 offices
• Meet our team face-to-face
• Office tour included

Available
How to Book: Call +254117119529, email info@ravicate.com, or use our contact form mentioning "Consultation Request"

Yes! We provide multilingual support across East and West Africa:

English
Primary
Swahili
East Africa
French
Central Africa

Additional Languages:

Kinyarwanda Luganda Yoruba Hausa Amharic

Specify your preferred language when contacting us, and we'll connect you with the right team member.

We have 4 strategic office locations across Africa:

Nairobi HQ (Kenya)

Serves: Kenya, Tanzania, Uganda

+254117119529

nairobi@ravicate.com

Lagos Office (Nigeria)

Serves: Nigeria, Ghana, West Africa

+234 813 456 7890

lagos@ravicate.com

Kigali Center (Rwanda)

Serves: Rwanda, Burundi, DRC

+250 788 123 456

kigali@ravicate.com

Kampala Office (Uganda)

Serves: Uganda, South Sudan

+256 704 123 456

kampala@ravicate.com

Not in these regions? Contact our Nairobi HQ for general inquiries. We serve clients globally and can route your inquiry to the appropriate team.

Getting a quote is simple! Choose one of these methods:

Quote Form

Fill our detailed quote request form

Call Us

Speak directly with our team

Email Details

Send project requirements

What to Include:

  • Project type and scope
  • Target timeline and budget range
  • Technical requirements or preferences
  • Any existing documentation or designs

Absolutely! Your privacy and data security are our top priorities.

SSL Encryption

All form submissions are encrypted with 256-bit SSL

GDPR Compliant

We follow strict data protection regulations

No Third Parties

Your data is never shared or sold

ISO 27001

Certified information security management

For NDAs or additional security requirements, mention this in your initial contact.

Here's our 4-step process:

Step 1: Acknowledgment (Within 2 Hours)

You'll receive an automatic confirmation email immediately, followed by a personalized response from our team within 2 hours during business hours.

Step 2: Initial Assessment (24 Hours)

Our solution architects review your requirements and prepare preliminary recommendations or questions for clarification.

Step 3: Consultation Call (Within 48 Hours)

We schedule a call or meeting to discuss your needs in detail, answer questions, and align on project scope.

Step 4: Proposal Delivery (3-5 Business Days)

Receive a detailed proposal including scope, timeline, cost breakdown, and next steps to get started.

Still Have Questions?

Our friendly team is here to help. Get in touch and we'll respond as soon as possible.

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Get In Touch

Westlands Innovation Hub, Nairobi

info@ravicate.com
+254117119529

Business Hours

Monday - Friday 8AM - 6PM
Saturday 9AM - 2PM
Sunday Closed
24/7 Emergency Support Available

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